Greetings from valueshop.shop. The appropriate Pakistani consumer protection laws are followed in the creation of this return and refund policy. We are dedicated to giving our clients authentic, premium fragrances.

1. Adherence to the law

In accordance with Pakistan's consumer protection laws, consumers are entitled to:

Items that fit the description

Defect-free products

Goods that arrive as scheduled

The consumer is entitled to a refund, replacement, or repair (where applicable) if any product does not live up to these criteria.

2. Return Eligibility

Since perfumes are personal use items, refunds are only permitted if:

The product is flawed, broken, or does not match the description.

The incorrect item was sent.

The item is in its original, sealed packaging and has not been used.

Within seven days of delivery, the request is made.

For hygienic and safety concerns, perfumes that have been opened or used cannot be returned unless there is a manufacturing flaw.

3. Inaccurate, flawed, or damaged goods

If an inaccurate or broken item is sent to you:

Notify us within 48 hours of the package's arrival.

Give the order number.

Provide lucid images or video proof.

Following verification, we will provide:

substitution (depending on stock levels), or

Complete reimbursement

If the problem is on our end, valueshop.shop will pay for the return shipment.

4. A shift in perspective

We are not required by law to allow refunds for "change of mind" under Pakistani e-commerce practice.
However, within three days of delivery, management may decide to take into account sealed and unopened goods.

5. The Refund Procedure

You will be informed as soon as the returned item is received and examined.

Refunds that are approved will be processed in five to ten business days.

The refund will be given by:

Bank Transfer

JazzCash and EasyPaisa

original mode of payment (if online)

Unless we made a mistake, shipping fees are not refundable.

6. Cancellation of Order

Orders may be cancelled before to shipping.

Cancellations are not permitted once the goods has been dispatched unless it is incorrect or faulty.

7. Contact Details

For return or refund requests, contact us at:

Email: valueshop.shop1@gmail.com
WhatsApp: 03206038775
Website: www.valueshop.shop